Why Your Customers Aren't Reordering (and How a VIP Experience Fixes It)

This isn’t about fancy packaging or spending hours handwriting thank-you notes (unless that’s your thing!).

This is about creating a systematized, scalable, post-purchase experience that makes your customer feel like they made the right choice—and keeps them plugged into your world.

New Customers Are Cool—But Returning Customers Are Profitable

If you’re constantly chasing new followers, new leads, and new sales, I’ve got news for you:

The real gold is in the people who already said YES.

Let’s look at the stats:

• 📉 New customer conversion = 1–3%

• 📈 Returning customer conversion = 60–70%

• 💬 90% of buyers say a great post-purchase experience makes them more likely to buy again

And yet... most entrepreneurs are ghosting their customers the moment the order notification hits. 🙈

Quick Check: Is Your Customer Experience Costing You Sales?

Ask yourself:

✅ Are you sending anything after someone buys?

✅ Is your post-purchase follow-up automated?

✅ Could your customer explain how to use what they bought?

✅ Do you know when your customers usually reorder… or if they even do?

What a Real VIP Customer Experience Looks Like

We're not talking about handwritten notes or gold-foiled packaging here. (Although that’s a vibe.)

We’re talking about automated, scalable touchpoints that make your customer feel seen, supported, and excited to come back.

If you're answering “uhh…” to any of those—this post is about to be your new secret weapon. 👇

Here’s how we build it...

1️⃣ Confirmation + Quick Win

• A thank-you email or text that says: “YES, you’re in the right place.”

• A fast-action PDF, checklist, or mini-training that helps them see results fast.

• A bonus tip or piece of value that surprises them (this creates a dopamine hit they associate with YOU).

2️⃣ Value + Education (1–3 Days Later)

• FAQs or “Getting Started” tips

• A video or walkthrough to help them use what they bought

• Personalized suggestion or next step based on what they ordered

3️⃣ Connection + Support

• Invite them into a customer community, private group, or support thread

• Send a check-in message: “Hey, how’s it going so far?”

• Let them know you’re here if they have questions

4️⃣ Incentive to Come Back

• A “reorder reminder” with a juicy discount

• A referral link to share with a friend

• An upsell offer that solves their next problem

Pro Tip: Automate It ALL

Use email sequences, SMS tools, and community workflows to make this entire flow run without lifting a finger.
(We break down exactly how to do that in the free guide below ⬇️)

Real Talk: Most People Don’t Use What They Buy

Let’s keep it real:

• That course you bought? Still unopened.

• That supplement you ordered? Still in the pantry.

• That thing you meant to reorder? Still in your mental cart.

Your customers are just like you.

They don’t need another email blast.
They need relevant reminders, encouragement, and a reason to keep going.

And when you give them that?
You become unforgettable.

Client Example:

One of our A&E community members set this up with ONE product + a simple SMS flow…

→ 3 repeat orders in 10 days
→ 5+ customer replies thanking her for the support
→ 1 customer who referred their friend (who then bought twice)

That’s the power of post-purchase nurture—without chasing a single DM.

But Won’t This Take Me Forever to Set Up?

Nope!

That’s the magic of automation.
Once this flow is built, it runs itself—while you focus on creating, selling, or sipping an iced coffee with your phone face down.

To make it ridiculously simple, I created a free guide that gives you:

✅ Message templates you can plug + play
✅ Real-world examples that work across niches
✅ A proven VIP customer flow you can copy
✅ Tools that make the automation happen while you sleep

Grab the VIP Customer Experience

Final Word: Don’t Just Close Sales—Create Loyalty

You don’t need more visibility.
You need more repeatability.

Because repeat buyers → tell their friends → grow your business → without more time online.

Let’s build the backend that makes it happen!

Want help mapping out your own rinse-and-repeat content-to-list strategy?

Take the 90-second quiz and I’ll show you what your current sales system is missing → Take the Quiz!

Or join my free community where I’m dropping more examples every week.

Ready to Build Your List and Simplify Your Systems?

• Try Automate and Elevate FREE for 14 Days and discover how easy it can be to save time, nurture leads, and turn followers into customers.